Patient and Family Engagement Measure Inventory

Database

Domain Measure topic Instrument Namesort descending
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Back Pain: Shared Decision Making
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Back Pain: Shared Decision Making
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Benchmarking Person Centred Care Survey
Communications General Clinicians engage in active listening Benchmarking Person Centred Care Survey
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Benchmarking Person Centred Care Survey
Communications General Communication is tailored to patient needs, concerns, and circumstances Benchmarking Person Centred Care Survey
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Benchmarking Person Centred Care Survey
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Benchmarking Person Centred Care Survey
Care transitions Patients and families participate in the discharge planning process, including discharge planning meetings Benchmarking Person Centred Care Survey
Care transitions Hospitals give patients and families clear, personalized information about post-discharge care plans, including information about medications Benchmarking Person Centred Care Survey
Communications General Clinicians treat patients and families with respect Bereaved Family Survey
Communications General Clinicians treat patients and families with compassion Bereaved Family Survey
Communications General Clinicians treat patients and families with respect CARE - Consumer Assessments and Reports of End of Life
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner CARE - Consumer Assessments and Reports of End of Life
Communications General Clinicians treat patients and families with compassion CARE - Consumer Assessments and Reports of End of Life
Leadership Support Hospital leaders provide resources (in the form of time, money, personnel) to support patient and family engagement Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Leadership Support Hospital has a designated leader who is responsible / accountable for patient and family engagement Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Leadership Support Hospital leaders communicate the hospital's commitment to patient and family engagement to patients, families, clinicians, and staff Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Staff training & education Hospital leaders round on patients and families Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Staff training & education Hospital provides new clinicians and staff with training related to patient and family engagement Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Communications General Clinicians check patient and family understanding of information provided Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Communications General Hospital asks about and works to accommodate patients' and families' unique needs (physical, psychological, spiritual) and arranges for assistance Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Shared care planning & decision making Hospitals conduct conversations with patients and families about end-of-life care planning, including Advance Care Directives Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Care transitions Patients and families participate in the discharge planning process, including discharge planning meetings Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Care transitions Hospitals give patients and families clear, personalized information about post-discharge care plans, including information about medications Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Care transitions Clinicians partner with patients and families to develop discharge plans Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Care transitions Hospital conducts post-discharge follow up with patients. Checklist to Improve Effective Communication, Cultural Competence, and PFCC
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Client-Centered Care Questionnaire
Communications General Clinicians engage in active listening Client-Centered Care Questionnaire
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Client-Centered Care Questionnaire
Communications General Clinicians treat patients and families with respect Client-centered Rehabilitation Questionnaire
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Client-centered Rehabilitation Questionnaire
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Client-centered Rehabilitation Questionnaire
Communications General Communication is tailored to patient needs, concerns, and circumstances Client-centered Rehabilitation Questionnaire
Communications General Clinicians invite patient and family questions Client-centered Rehabilitation Questionnaire
Communications General Clinicians treat patients and families with compassion Client-centered Rehabilitation Questionnaire
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Client-centered Rehabilitation Questionnaire
Care transitions Hospitals give patients and families clear, personalized information about post-discharge care plans, including information about medications Client-centered Rehabilitation Questionnaire
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs CollaboRATE
Communications General Clinicians provide patients and families with clear, accurate, unbiased information CollaboRATE
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs CollaboRATE
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making CollaboRATE
Communications General Clinicians treat patients and families with respect Communication Assessment Tool
Communications General Clinicians engage in active listening Communication Assessment Tool
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Communication Assessment Tool
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Communication Assessment Tool
Communications General Clinicians check patient and family understanding of information provided Communication Assessment Tool
Communications General Clinicians invite patient and family questions Communication Assessment Tool
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Communication Assessment Tool
Hospital policies Hospital has a 24 hour family presence policy Communication Climate Assessment Tool - Patient/Pediatric
Communications General Clinicians treat patients and families with respect Communication Climate Assessment Tool - Patient/Pediatric
Communications General Clinicians engage in active listening Communication Climate Assessment Tool - Patient/Pediatric
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Communication Climate Assessment Tool - Patient/Pediatric
Communications General Clinicians check patient and family understanding of information provided Communication Climate Assessment Tool - Patient/Pediatric
Communications General Clinicians invite patient and family questions Communication Climate Assessment Tool - Patient/Pediatric
Communications General Hospital asks about and works to accommodate patients' and families' unique needs (physical, psychological, spiritual) and arranges for assistance Communication Climate Assessment Tool - Patient/Pediatric
Shared care planning & decision making Hospitals conduct conversations with patients and families about end-of-life care planning, including Advance Care Directives Communication Climate Assessment Tool - Patient/Pediatric
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Competency Assessment Instrument
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Competency Assessment Instrument
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Competency Assessment Instrument
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Competency Assessment Instrument
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs COMRADE
Communications General Clinicians engage in active listening COMRADE
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner COMRADE
Communications General Clinicians provide patients and families with clear, accurate, unbiased information COMRADE
Communications General Clinicians invite patient and family questions COMRADE
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs COMRADE
Communications General Clinicians treat patients and families with respect Consultation Quality Index - 2
Communications General Clinicians engage in active listening Consultation Quality Index - 2
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Consultation Quality Index - 2
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Consultation Quality Index - 2
Communications General Clinicians treat patients and families with compassion Consultation Quality Index - 2
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Consultation Quality Index - 2
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Consultation Satisfaction Questionnaire
Communications General Clinicians treat patients and families with respect Consumer Quality Index
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Consumer Quality Index
Communications General Clinicians engage in active listening Consumer Quality Index
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Consumer Quality Index
Communications General Clinicians invite patient and family questions Consumer Quality Index
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Consumer Quality Index
Communications General Clinicians treat patients and families with respect Consumer Quality Index Hip Knee Questionnaire
Communications General Clinicians engage in active listening Consumer Quality Index Hip Knee Questionnaire
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Consumer Quality Index Hip Knee Questionnaire
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Consumer Quality Index Hip Knee Questionnaire
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Consumer Quality Index Hip Knee Questionnaire
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Control Preferences Scale
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Control Preferences Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Counseling for Women of Childbearing Potential with Epilepsy
Staff training & education Hospital leaders round on patients and families Cultural Competency Implementation Measure
Staff training & education Hospital provides new clinicians and staff with training related to patient and family engagement Cultural Competency Implementation Measure
Performance & monitoring Hospital surveys patients and families about aspects of patient and family engagement and the patient-centered performance of providers Cultural Competency Implementation Measure
Communications General Communication is tailored to patient needs, concerns, and circumstances Cultural Competency Implementation Measure
Communications General Hospital asks about and works to accommodate patients' and families' unique needs (physical, psychological, spiritual) and arranges for assistance Cultural Competency Implementation Measure
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Decision Self-Efficacy Scale
Communications General Communication is tailored to patient needs, concerns, and circumstances Decision Self-Efficacy Scale
Communications General Clinicians invite patient and family questions Decision Self-Efficacy Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Decisional Conflict Scale
Communications General Clinicians treat patients and families with respect Discharge of Elderly Questionnaire
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Discharge of Elderly Questionnaire
Care transitions Patients and families participate in the discharge planning process, including discharge planning meetings Discharge of Elderly Questionnaire
Communications General Clinicians treat patients and families with respect Doctors Interpersonal Skills Questionairre
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Doctors Interpersonal Skills Questionairre
Communications General Clinicians engage in active listening Doctors Interpersonal Skills Questionairre
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Doctors Interpersonal Skills Questionairre
Communications General Clinicians treat patients and families with compassion Doctors Interpersonal Skills Questionairre
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Doctors Interpersonal Skills Questionairre
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Drug Education On All Meds
Communications General Clinicians treat patients and families with respect ECHO
Communications General Clinicians engage in active listening ECHO
Communications General Clinicians provide patients and families with clear, accurate, unbiased information ECHO
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making ECHO
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Effective Listening and Interactive Communication Skills
Communications General Clinicians engage in active listening Effective Listening and Interactive Communication Skills
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Effective Listening and Interactive Communication Skills
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Effective Listening and Interactive Communication Skills
Communications General Clinicians check patient and family understanding of information provided Effective Listening and Interactive Communication Skills
Communications General Clinicians invite patient and family questions Effective Listening and Interactive Communication Skills
Communications General Clinicians treat patients and families with compassion Effective Listening and Interactive Communication Skills
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Effective Listening and Interactive Communication Skills
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Effective Listening and Interactive Communication Skills
Communications General Clinicians treat patients and families with compassion ENDOCARE
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs ENDOCARE
Communications General Clinicians treat patients and families with respect ENDOCARE
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner ENDOCARE
Communications General Clinicians provide patients and families with clear, accurate, unbiased information ENDOCARE
Communications General Communication is tailored to patient needs, concerns, and circumstances ENDOCARE
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs EUROPEP
Communications General Clinicians engage in active listening EUROPEP
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner EUROPEP
Communications General Clinicians provide patients and families with clear, accurate, unbiased information EUROPEP
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs EUROPEP
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making EUROPEP
Communications General Clinicians treat patients and families with respect Facilitation of Patient Involvement in Care Scale
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Facilitation of Patient Involvement in Care Scale
Communications General Clinicians engage in active listening Facilitation of Patient Involvement in Care Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Facilitation of Patient Involvement in Care Scale
Communications General Communication is tailored to patient needs, concerns, and circumstances Facilitation of Patient Involvement in Care Scale
Communications General Clinicians invite patient and family questions Facilitation of Patient Involvement in Care Scale
Communications General Clinicians treat patients and families with compassion Facilitation of Patient Involvement in Care Scale
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Facilitation of Patient Involvement in Care Scale
Staff training & education Hospital leaders round on patients and families Family Centered Care Self Assessment Tool
Access to medical record Hospital provides patients with mechanisms to correct misinformation in their medical record Family Centered Care Self Assessment Tool
Communications General Clinicians treat patients and families with respect Family Centered Care Self Assessment Tool
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Family Centered Care Self Assessment Tool
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Family Centered Care Self Assessment Tool
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Family Centered Care Self Assessment Tool
Communications General Communication is tailored to patient needs, concerns, and circumstances Family Centered Care Self Assessment Tool
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Family Centered Care Self Assessment Tool
Hospital structures Hospital has a patient and family advisory council Family Centered Care Self Assessment Tool
Communications General Clinicians treat patients and families with respect Family Evaluation of Hospice Care
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Family Evaluation of Hospice Care
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Family Evaluation of Hospice Care
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Family Evaluation of Hospice Care
Communications General Hospital asks about and works to accommodate patients' and families' unique needs (physical, psychological, spiritual) and arranges for assistance Family Evaluation of Hospice Care
Communications General Clinicians treat patients and families with respect Family Satisfaction in the ICU
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Family Satisfaction in the ICU
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Family Satisfaction in the ICU
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Family Satisfaction in the ICU
Communications General Clinicians treat patients and families with compassion Family Satisfaction in the ICU
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Family Satisfaction in the ICU
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs HBIPS-1 Admission Screening
Communications General Clinicians treat patients and families with respect HCAHPS
Communications General Clinicians engage in active listening HCAHPS
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner HCAHPS
Communications General Clinicians provide patients and families with clear, accurate, unbiased information HCAHPS
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs HCAHPS
Care transitions Hospitals give patients and families clear, personalized information about post-discharge care plans, including information about medications HCAHPS
Communications General Clinicians treat patients and families with respect Health Care Climate Questionnaire
Communications General Clinicians engage in active listening Health Care Climate Questionnaire
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Health Care Climate Questionnaire
Communications General Clinicians check patient and family understanding of information provided Health Care Climate Questionnaire
Communications General Clinicians invite patient and family questions Health Care Climate Questionnaire
Communications General Clinicians treat patients and families with compassion Health Care Climate Questionnaire
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Health Care Climate Questionnaire
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Health Care Climate Questionnaire
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Heart Failure in adults
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Hospice and Palliative Care Treatment Options
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Hospice and Palliative Care Treatment Options
Shared care planning & decision making Hospitals conduct conversations with patients and families about end-of-life care planning, including Advance Care Directives Hospice and Palliative Care Treatment Options
Hospital policies Hospital has a policy to openly disclose safety events to patients and families HRET Patient and Family Engagement Survey
Staff training & education Hospital leaders round on patients and families HRET Patient and Family Engagement Survey
Staff training & education Hospital provides new clinicians and staff with training related to patient and family engagement HRET Patient and Family Engagement Survey
Access to medical record Hospital provides patients with mechanisms to access clinician notes included in the medical record HRET Patient and Family Engagement Survey
Communication & transparency Hospital provides patients and families with information prior to admission to help them understand and prepare for their hospital stay HRET Patient and Family Engagement Survey
Communication & transparency Hospital provides patients and families with information about how patients and families can be partners in ensuring quality and safety HRET Patient and Family Engagement Survey
Care processes Nurses conduct change of shift report at the patient's bedside HRET Patient and Family Engagement Survey
Care processes Clinicians conduct multidisciplinary rounds at the patient's bedside HRET Patient and Family Engagement Survey
Care processes Hospital has a patient-activated rapid response team that patients/families can call to report immediate safety concerns HRET Patient and Family Engagement Survey
Hospital structures Hospital has a patient and family advisory council HRET Patient and Family Engagement Survey
Participation in organizational partnerships Patients and families participate in root cause analyses for safety events HRET Patient and Family Engagement Survey
Participation in organizational partnerships Patients and families partner in facility planning and design HRET Patient and Family Engagement Survey
Participation in organizational partnerships Patients and families partner in the development and evaluation of quality and safety initiatives HRET Patient and Family Engagement Survey
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Individualised Care Scale - Nurse
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Individualised Care Scale - Nurse
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Individualised Care Scale - Nurse
Communications General Clinicians check patient and family understanding of information provided Individualized Care Scale-A (ICSA or Nurse version)
Communications General Clinicians treat patients and families with respect Inpatient Consumer Survey
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Inpatient Consumer Survey
Communications General Clinicians invite patient and family questions Inpatient Consumer Survey
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Inpatient Consumer Survey
Care transitions Patients and families participate in the discharge planning process, including discharge planning meetings Inpatient Consumer Survey
Communications General Clinicians treat patients and families with respect Inpatient Evaluation of Services Questionnaire (IESQ)
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Inpatient Evaluation of Services Questionnaire (IESQ)
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Inpatient Evaluation of Services Questionnaire (IESQ)
Communications General Communication is tailored to patient needs, concerns, and circumstances Inpatient Evaluation of Services Questionnaire (IESQ)
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Inpatient Evaluation of Services Questionnaire (IESQ)
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Inpatient Evaluation of Services Questionnaire (IESQ)
Communications General Clinicians engage in active listening Interpersonal Communication Assessment Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Interpersonal Communication Assessment Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Interpersonal Communication Assessment Scale
Communications General Clinicians treat patients and families with compassion Interpersonal Communication Assessment Scale
Communications General Clinicians treat patients and families with respect Interpersonal Processes of Care Survey
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Interpersonal Processes of Care Survey
Communications General Clinicians engage in active listening Interpersonal Processes of Care Survey
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Interpersonal Processes of Care Survey
Communications General Clinicians treat patients and families with compassion Interpersonal Processes of Care Survey
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Interpersonal Processes of Care Survey
Hospital policies Hospital has policies that set the expectation of active partnership with patients and families IPFCC Hospital Self-Assessment Inventory
Hospital policies Hospital has a policy to openly disclose safety events to patients and families IPFCC Hospital Self-Assessment Inventory
Hospital policies Hospital has a 24 hour family presence policy IPFCC Hospital Self-Assessment Inventory
Leadership Support Hospital leaders provide resources (in the form of time, money, personnel) to support patient and family engagement IPFCC Hospital Self-Assessment Inventory
Leadership Support Hospital has a designated leader who is responsible / accountable for patient and family engagement IPFCC Hospital Self-Assessment Inventory
Leadership Support Hospital leaders communicate the hospital's commitment to patient and family engagement to patients, families, clinicians, and staff IPFCC Hospital Self-Assessment Inventory
Staff training & education Hospital leaders round on patients and families IPFCC Hospital Self-Assessment Inventory
Staff training & education Hospital provides new clinicians and staff with training related to patient and family engagement IPFCC Hospital Self-Assessment Inventory
Performance & monitoring Hospital reports safety events, including to patients and families IPFCC Hospital Self-Assessment Inventory
Access to medical record Hospital provides patients with and informs them about mechanisms to access their medical information IPFCC Hospital Self-Assessment Inventory
Access to medical record Hospital provides patients with mechanisms to correct misinformation in their medical record IPFCC Hospital Self-Assessment Inventory
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs IPFCC Hospital Self-Assessment Inventory
Communications General Clinicians document patient and family preferences, values, goals, priorities, and needs IPFCC Hospital Self-Assessment Inventory
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs IPFCC Hospital Self-Assessment Inventory
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making IPFCC Hospital Self-Assessment Inventory
Care transitions Patients and families participate in the discharge planning process, including discharge planning meetings IPFCC Hospital Self-Assessment Inventory
Care transitions Hospitals give patients and families clear, personalized information about post-discharge care plans, including information about medications IPFCC Hospital Self-Assessment Inventory
Care transitions Clinicians partner with patients and families to develop discharge plans IPFCC Hospital Self-Assessment Inventory
Hospital structures Hospital includes patient and family members on committees, workgroups, and/or task forces IPFCC Hospital Self-Assessment Inventory
Hospital structures Hospital has a designated staff member or department to oversee work with patient and family advisors IPFCC Hospital Self-Assessment Inventory
Participation in organizational partnerships Patients and families partner in the development of organizational priorities, goals, policies, and procedures IPFCC Hospital Self-Assessment Inventory
Participation in organizational partnerships Patients and families participate in the staff and leadership hiring and interviewing process IPFCC Hospital Self-Assessment Inventory
Participation in organizational partnerships Patients and families partner in the development and evaluation of quality and safety initiatives IPFCC Hospital Self-Assessment Inventory
Staff training & education Hospital leaders round on patients and families IPFCC Personnel Practices to Advance the Practice of Patient- and Family-centered Care: A Self-assessment Inventory
Staff training & education Hospital provides new clinicians and staff with training related to patient and family engagement IPFCC Personnel Practices to Advance the Practice of Patient- and Family-centered Care: A Self-assessment Inventory
Performance & monitoring Hospital has rewards or incentives tied to patient and family engagement performance for units, staff, or clinicians IPFCC Personnel Practices to Advance the Practice of Patient- and Family-centered Care: A Self-assessment Inventory
Communications General Communication is tailored to patient needs, concerns, and circumstances Language Services
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Management plan for people with asthma
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs MAPPIN SDM
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner MAPPIN SDM
Communications General Clinicians provide patients and families with clear, accurate, unbiased information MAPPIN SDM
Communications General Clinicians check patient and family understanding of information provided MAPPIN SDM
Communications General Communication is tailored to patient needs, concerns, and circumstances MAPPIN SDM
Communications General Clinicians invite patient and family questions MAPPIN SDM
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs MAPPIN SDM
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making MAPPIN SDM
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner MASS-Global
Communications General Clinicians provide patients and families with clear, accurate, unbiased information MASS-Global
Communications General Clinicians treat patients and families with compassion MASS-Global
Access to medical record Hospital provides patients with and informs them about mechanisms to access their medical information Meaningful Use - Hospital
Access to medical record Hospital provides patients with and informs them about mechanisms to access their medical information Meaningful Use - Professional
Access to medical record Hospital provides patients with and informs them about mechanisms to access their medical information Meaningful Use - Stage 2
Shared care planning & decision making Hospitals conduct conversations with patients and families about end-of-life care planning, including Advance Care Directives Meaningful Use Stage 3
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Measure of Processes of Care
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Measure of Processes of Care
Communications General Communication is tailored to patient needs, concerns, and circumstances Measure of Processes of Care
Communications General Clinicians treat patients and families with compassion Measure of Processes of Care
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Measure of Processes of Care
Communications General Clinicians treat patients and families with respect Medical Interview Satisfaction Scale (MISS-21)
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Medical Interview Satisfaction Scale (MISS-21)
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Medical Interview Satisfaction Scale (MISS-21)
Communications General Clinicians treat patients and families with compassion Medical Interview Satisfaction Scale (MISS-21)
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Multidisciplinary Treatment Planning Survey
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Multidisciplinary Treatment Planning Survey
Performance & monitoring Hospital reports survey results about aspects of patient and family engagement and the patient-centered performance of providers No measures indentified for this topic
Access to medical record Clinicians record information in the medical record in plain language, free of jargon and abbreviations NONE
Hospital structures Patient and family members receive training to prepare them for organizational partnership NONE
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Nurse Activities for Communicating with Families
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Nurse Activities for Communicating with Families
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Nurse Activities for Communicating with Families
Communications General Hospital asks about and works to accommodate patients' and families' unique needs (physical, psychological, spiritual) and arranges for assistance Nurse Activities for Communicating with Families
Communications General Clinicians treat patients and families with compassion Nurse Activities for Communicating with Families
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Nurse Activities for Communicating with Families
Communications General Clinicians treat patients and families with respect Nurse-Patient Bonding Instrument
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Nurse-Patient Bonding Instrument
Communications General Clinicians engage in active listening Nurse-Patient Bonding Instrument
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Nurse-Patient Bonding Instrument
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Nurse-Patient Bonding Instrument
Communications General Clinicians invite patient and family questions Nurse-Patient Bonding Instrument
Communications General Clinicians treat patients and families with compassion Nurse-Patient Bonding Instrument
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Oncology: Plan of Care for Pain
Communications General Clinicians document patient and family preferences, values, goals, priorities, and needs Oncology: Plan of Care for Pain
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs OPTION
Communications General Clinicians provide patients and families with clear, accurate, unbiased information OPTION
Communications General Clinicians check patient and family understanding of information provided OPTION
Communications General Communication is tailored to patient needs, concerns, and circumstances OPTION
Communications General Clinicians invite patient and family questions OPTION
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs OPTION
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making OPTION
Leadership Support Hospital has a designated leader who is responsible / accountable for patient and family engagement Partnership for Patients Best Practice Metrics
Care processes Nurses conduct change of shift report at the patient's bedside Partnership for Patients Best Practice Metrics
Hospital structures Hospital has a patient and family advisory council Partnership for Patients Best Practice Metrics
Hospital structures Hospital includes positions for patients and family members on the board Partnership for Patients Best Practice Metrics
Hospital policies Hospital has a 24 hour family presence policy Patient and Family Engagement Survey (Health Research and Education Trust and American Hospital Association)
Performance & monitoring Hospital reports safety events, including to patients and families Patient and Family Engagement Survey (Health Research and Education Trust and American Hospital Association)
Access to medical record Hospital provides patients with and informs them about mechanisms to access their medical information Patient and Family Engagement Survey (Health Research and Education Trust and American Hospital Association)
Communications General Clinicians check patient and family understanding of information provided Patient and Family Engagement Survey (Health Research and Education Trust and American Hospital Association)
Hospital structures Hospital includes patient and family members on committees, workgroups, and/or task forces Patient and Family Engagement Survey (Health Research and Education Trust and American Hospital Association)
Hospital structures Hospital includes positions for patients and family members on the board Patient and Family Engagement Survey (Health Research and Education Trust and American Hospital Association)
Participation in organizational partnerships Patients and families partner in the development of organizational priorities, goals, policies, and procedures Patient and Family Engagement Survey (Health Research and Education Trust and American Hospital Association)
Communications General Clinicians engage in active listening Patient approach and views toward healthcare communication
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Patient approach and views toward healthcare communication
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Patient approach and views toward healthcare communication
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Patient Centered Outcomes Questionnaire
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Patient Centered Outcomes Questionnaire
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Patient Centered Outcomes Questionnaire
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Patient Centredness Questionnaire
Communications General Clinicians treat patients and families with respect Patient Doctor Interaction Scale
Communications General Clinicians engage in active listening Patient Doctor Interaction Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Patient Doctor Interaction Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Patient Doctor Interaction Scale
Access to medical record Hospital provides patients with and informs them about mechanisms to access their medical information Patient Engagement Self-Assessment (Healthcare Information and Management Systems Society)
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Patient Feedback on Consultation Skills
Communications General Clinicians engage in active listening Patient Feedback on Consultation Skills
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Patient Feedback on Consultation Skills
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Patient Feedback on Consultation Skills
Communications General Clinicians invite patient and family questions Patient Feedback on Consultation Skills
Communications General Clinicians treat patients and families with compassion Patient Feedback on Consultation Skills
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Patient Feedback on Consultation Skills
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Patient Health Engagement (PHE) Scale
Communications General Clinicians treat patients and families with respect Patient Participation in Rehabilitation Questionnaire
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Patient Participation in Rehabilitation Questionnaire
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Patient Participation in Rehabilitation Questionnaire
Communications General Communication is tailored to patient needs, concerns, and circumstances Patient Participation in Rehabilitation Questionnaire
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Patient Participation in Rehabilitation Questionnaire
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Patient Participation in Rehabilitation Questionnaire
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Patient Perceptions of Patient Centeredness
Communications General Clinicians engage in active listening Patient Perceptions of Patient Centeredness
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Patient Perceptions of Patient Centeredness
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Patient Perceptions of Patient Centeredness
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Patient Questionnaire on Participation in Discharge Planning
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Patient Questionnaire on Participation in Discharge Planning
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Patient Questionnaire on Participation in Discharge Planning
Care transitions Patients and families participate in the discharge planning process, including discharge planning meetings Patient Questionnaire on Participation in Discharge Planning
Hospital policies Hospital has policies that set the expectation of active partnership with patients and families Patient-Centered Care Improvement Guide
Hospital policies Hospital has policies that specify families can remain with patients during procedures or treatments (e.g., resuscitation) Patient-Centered Care Improvement Guide
Leadership Support Hospital leaders round on patients and families Patient-Centered Care Improvement Guide
Access to medical record Hospital provides patients with mechanisms to correct misinformation in their medical record Patient-Centered Care Improvement Guide
Access to medical record Hospital provides patients with mechanisms to access clinician notes included in the medical record Patient-Centered Care Improvement Guide
Access to medical record Hospital provides patients with mechanisms to add information to their medical record Patient-Centered Care Improvement Guide
Communication & transparency Hospital provides patients and families with information about the roles and responsibilities of clinicians on their care team Patient-Centered Care Improvement Guide
Communication & transparency Hospital informs patients and families how to report safety events and concerns during the hospital stay Patient-Centered Care Improvement Guide
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Patient-Centered Care Improvement Guide
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Patient-Centered Care Improvement Guide
Communications General Clinicians invite patient and family questions Patient-Centered Care Improvement Guide
Communications General Hospital asks about and works to accommodate patients' and families' unique needs (physical, psychological, spiritual) and arranges for assistance Patient-Centered Care Improvement Guide
Care processes Nurses conduct change of shift report at the patient's bedside Patient-Centered Care Improvement Guide
Care processes Hospital has a patient-activated rapid response team that patients/families can call to report immediate safety concerns Patient-Centered Care Improvement Guide
Care transitions Patients and families participate in the discharge planning process, including discharge planning meetings Patient-Centered Care Improvement Guide
Care transitions Hospitals give patients and families clear, personalized information about post-discharge care plans, including information about medications Patient-Centered Care Improvement Guide
Hospital structures Hospital has a patient and family advisory council Patient-Centered Care Improvement Guide
Participation in organizational partnerships Patients and families participate in staff and leadership performance evaluations Patient-Centered Care Improvement Guide
Hospital policies Hospital has a 24 hour family presence policy Patient-Centered Care Improvement Guide Self Assessment Tool
Performance & monitoring Hospital reports safety events, including to patients and families Patient-Centered Care Improvement Guide Self Assessment Tool
Access to medical record Hospital provides patients with and informs them about mechanisms to access their medical information Patient-Centered Care Improvement Guide Self Assessment Tool
Communications General Clinicians check patient and family understanding of information provided Patient-Centered Care Improvement Guide Self Assessment Tool
Hospital structures Hospital includes patient and family members on committees, workgroups, and/or task forces Patient-Centered Care Improvement Guide Self Assessment Tool
Participation in organizational partnerships Patients and families partner in the development of organizational priorities, goals, policies, and procedures Patient-Centered Care Improvement Guide Self Assessment Tool
Communications General Clinicians treat patients and families with respect Patient-Centered Inpatient Scale
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Patient-Centered Inpatient Scale
Communications General Clinicians engage in active listening Patient-Centered Inpatient Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Patient-Centered Inpatient Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Patient-Centered Inpatient Scale
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Patient-Centered Inpatient Scale
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Patient-Family-Centered Care Benchmarking Survey
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Patient-Health Care Provider Communication Scale
Communications General Clinicians treat patients and families with respect Patient-Health Care Provider Communication Scale
Communications General Clinicians engage in active listening Patient-Health Care Provider Communication Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Patient-Health Care Provider Communication Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Patient-Health Care Provider Communication Scale
Communications General Clinicians check patient and family understanding of information provided Patient-Health Care Provider Communication Scale
Communications General Communication is tailored to patient needs, concerns, and circumstances Patient-Health Care Provider Communication Scale
Communications General Clinicians treat patients and families with compassion Patient-Health Care Provider Communication Scale
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Patient-Health Care Provider Communication Scale
Communications General Clinicians treat patients and families with respect Patient-Practitioner Orientation Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Patient-Practitioner Orientation Scale
Communications General Communication is tailored to patient needs, concerns, and circumstances Patient-Practitioner Orientation Scale
Communications General Clinicians invite patient and family questions Patient-Practitioner Orientation Scale
Communications General Clinicians treat patients and families with compassion Patient-Practitioner Orientation Scale
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Patient-Practitioner Orientation Scale
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Patient-Practitioner Orientation Scale
Communications General Clinicians document patient and family preferences, values, goals, priorities, and needs Pediatrics: percentage of referrals for patients with limited English proficiency documenting a need for interpretation services.
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Perceived Involvement in Care Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Perceived Involvement in Care Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Perceived Involvement in Care Scale
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Perceived Involvement in Care Scale
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Perceived Involvement in Care Scale
Communications General Clinicians engage in active listening Person Centered Climate Questionnaire-Patient
Communications General Communication is tailored to patient needs, concerns, and circumstances Person Centered Climate Questionnaire-Patient
Communications General Communication is tailored to patient needs, concerns, and circumstances Person Centered Climate Questionnaire-Staff
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Person-Centered Healthcare for Older Adults Survey
Communications General Communication is tailored to patient needs, concerns, and circumstances Person-Centered Healthcare for Older Adults Survey
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Person-Centered Healthcare for Older Adults Survey
Care transitions Hospital conducts post-discharge follow up with patients. Person-Centered Healthcare for Older Adults Survey
Hospital policies Hospital has policies that set the expectation of active partnership with patients and families PFCC Organizational Self Assessment Tool
Hospital policies Hospital has a 24 hour family presence policy PFCC Organizational Self Assessment Tool
Hospital policies Hospital has policies that specify families can remain with patients during procedures or treatments (e.g., resuscitation) PFCC Organizational Self Assessment Tool
Leadership Support Hospital leaders round on patients and families PFCC Organizational Self Assessment Tool
Staff training & education Hospital leaders round on patients and families PFCC Organizational Self Assessment Tool
Access to medical record Hospital provides patients with and informs them about mechanisms to access their medical information PFCC Organizational Self Assessment Tool
Access to medical record Hospital provides patients with mechanisms to access clinician notes included in the medical record PFCC Organizational Self Assessment Tool
Access to medical record Hospital provides patients with mechanisms to add information to their medical record PFCC Organizational Self Assessment Tool
Communications General Clinicians treat patients and families with respect PFCC Organizational Self Assessment Tool
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs PFCC Organizational Self Assessment Tool
Communications General Clinicians engage in active listening PFCC Organizational Self Assessment Tool
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making PFCC Organizational Self Assessment Tool
Care processes Nurses conduct change of shift report at the patient's bedside PFCC Organizational Self Assessment Tool
Care processes Hospital has a patient-activated rapid response team that patients/families can call to report immediate safety concerns PFCC Organizational Self Assessment Tool
Care transitions Patients and families participate in the discharge planning process, including discharge planning meetings PFCC Organizational Self Assessment Tool
Care transitions Clinicians partner with patients and families to develop discharge plans PFCC Organizational Self Assessment Tool
Hospital structures Hospital includes patient and family members on committees, workgroups, and/or task forces PFCC Organizational Self Assessment Tool
Hospital structures Hospital includes positions for patients and family members on the board PFCC Organizational Self Assessment Tool
Participation in organizational partnerships Patients and families partner in the development of organizational priorities, goals, policies, and procedures PFCC Organizational Self Assessment Tool
Participation in organizational partnerships Patients and families participate in the staff and leadership hiring and interviewing process PFCC Organizational Self Assessment Tool
Participation in organizational partnerships Patients and families participate in root cause analyses for safety events PFCC Organizational Self Assessment Tool
Participation in organizational partnerships Patients and families partner in facility planning and design PFCC Organizational Self Assessment Tool
Participation in organizational partnerships Patients and families partner in the development and evaluation of quality and safety initiatives PFCC Organizational Self Assessment Tool
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs PHE Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner PHE Scale
Communications General Clinicians treat patients and families with respect Physician-Patient Communication Behaviours Scale
Communications General Clinicians engage in active listening Physician-Patient Communication Behaviours Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Physician-Patient Communication Behaviours Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Physician-Patient Communication Behaviours Scale
Communications General Clinicians check patient and family understanding of information provided Physician-Patient Communication Behaviours Scale
Communications General Clinicians invite patient and family questions Physician-Patient Communication Behaviours Scale
Communications General Clinicians treat patients and families with compassion Physician-Patient Communication Behaviours Scale
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Physician-Patient Communication Behaviours Scale
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Physician-Patient Communication Behaviours Scale
Communications General Clinicians treat patients and families with respect Picker Patient Experience Questionnaire (PPE-15)
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Picker Patient Experience Questionnaire (PPE-15)
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Picker Patient Experience Questionnaire (PPE-15)
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Picker Patient Experience Questionnaire (PPE-15)
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Picker Patient Experience Questionnaire (PPE-15)
Care transitions Hospitals give patients and families clear, personalized information about post-discharge care plans, including information about medications Picker Patient Experience Questionnaire (PPE-15)
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs POPAC
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs POPAC
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Preoperative Evaluation
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Preventive services for adults
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Preventive services for adults
Communications General Clinicians treat patients and families with respect Quality of Care Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Quality of Care Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Quality of Care Scale
Care transitions Patients and families participate in the discharge planning process, including discharge planning meetings Quality of Care Scale
Communications General Clinicians treat patients and families with respect Quality of Communication Scale
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Quality of Communication Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Quality of Communication Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Quality of Communication Scale
Communications General Clinicians treat patients and families with compassion Quality of Communication Scale
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Quality of Communication Scale
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Quality of Communication Scale
Shared care planning & decision making Hospitals conduct conversations with patients and families about end-of-life care planning, including Advance Care Directives Quality of Communication Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner QUOTE-IBD
Communications General Communication is tailored to patient needs, concerns, and circumstances QUOTE-IBD
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making QUOTE-IBD
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Rochester Participatory Decision-Making Scale
Communications General Clinicians engage in active listening Rochester Participatory Decision-Making Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Rochester Participatory Decision-Making Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Rochester Participatory Decision-Making Scale
Communications General Clinicians check patient and family understanding of information provided Rochester Participatory Decision-Making Scale
Communications General Communication is tailored to patient needs, concerns, and circumstances Rochester Participatory Decision-Making Scale
Communications General Clinicians invite patient and family questions Rochester Participatory Decision-Making Scale
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Rochester Participatory Decision-Making Scale
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Rochester Participatory Decision-Making Scale
Hospital policies Hospital has policies that set the expectation of active partnership with patients and families Service User Involvement in Mental Health Scale
Communications General Clinicians treat patients and families with respect Service User Involvement in Mental Health Scale
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Service User Involvement in Mental Health Scale
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Service User Involvement in Mental Health Scale
Communications General Communication is tailored to patient needs, concerns, and circumstances Service User Involvement in Mental Health Scale
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Service User Involvement in Mental Health Scale
Care transitions Patients and families participate in the discharge planning process, including discharge planning meetings Service User Involvement in Mental Health Scale
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Shared Decision Making Questionnaire
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Shared Decision Making Questionnaire
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Shared Decision Making Questionnaire
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Shared Decision Making Questionnaire
Shared care planning & decision making Clinicians invite and welcome patients and families as partners in care planning and decision making Shared Decision Making Questionnaire
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Stroke Education
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Substance Use Disorders
Shared care planning & decision making Clinicians work with patients and families to develop care plans and make treatment decisions that incorporate patient and family preferences, values, goals, priorities, and needs Substance Use Disorders
Communications General Clinicians provide patients and families with clear, accurate, unbiased information SURE
Communications General Clinicians treat patients and families with respect Survey of Healthcare Experiences of Patients
Communications General Clinicians provide patients and families with information about their care and answer questions in a timely manner Survey of Healthcare Experiences of Patients
Communications General Clinicians treat patients and families with compassion Survey of Healthcare Experiences of Patients
Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Tasks of Medicine
Care transitions Hospitals give patients and families clear, personalized information about post-discharge care plans, including information about medications Transition Record with Specified Elements Received by Discharged Patients
Communications General Clinicians treat patients and families with respect Young Adult Health Care Survey
Communications General Clinicians engage in active listening Young Adult Health Care Survey
Communications General Clinicians provide patients and families with clear, accurate, unbiased information Young Adult Health Care Survey

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Communications General Clinicians ask about / elicit patient and family preferences, values, goals, priorities, and needs Back Pain: Shared Decision Making
CSV