Kathy is a principal researcher at AIR with 25 years of experience in quality improvement, program development and evaluation, and quantitative and qualitative analysis. She is an expert on health insurance literacy, health disparities, and chronic conditions.
Kathy serves as deputy director of AIR’s work on a CMS-funded survey to assess consumers’ experiences with the health insurance Marketplaces and oversees the technical assistance offered to the State-Based Marketplaces to improve the consumer experience. Other recent projects include leading development of a measure to assess the health-insurance literacy of consumers in the private sector.
Previously, as a disease management consultant, Kathy led the development, implementation, and evaluation of primary care-based, best-practice programs to improve disease prevention and chronic disease care in an integrated delivery system. She has published in a variety of peer-reviewed journals and received her doctoral degree in nursing from Johns Hopkins University.