Kirsten is an AIR researcher with more than 10 years of experience and expertise in both qualitative and quantitative health services research. With a passion for understanding consumer perspectives of healthcare, she has worked extensively on developing and testing consumer educational materials on healthcare quality, cost, and comparative effectiveness research.
Kirsten has expertise in developing public reporting templates, which involves translating healthcare quality measures and data into interesting and easily understandable presentations of text and graphics suitable for the public. Her recent work includes AHRQ-funded projects to develop and disseminate software to simplify public reporting of hospital performance data by community-based organizations and develop and evaluate an intervention to help pregnant women understand and use hospital quality information.
She also has experience providing training in qualitative and quantitative research methods and software and monitoring Institutional Review Board compliance. Kirsten received her doctoral degree in social psychology from the Graduate Center of the City University of New York.