Pam is a principal researcher at AIR, with more than 15 years of experience in health services and communications research. She is passionate about working to create meaningful partnerships between patients, families, and healthcare professionals to improve healthcare delivery and promote better outcomes.
Pam’s work focuses on quality improvement, public reporting of cost and quality information, and interventions to promote patient and family engagement. She has contributed to conceptual advancements in the field, serving as a lead member of the research teams that developed the Patient and Family Engagement Framework and the Gordon and Betty Moore Foundation-funded Roadmap for Patient and Family Engagement in Healthcare Practice and Research.
She has particular expertise in the development of interventions to support engagement, leading work to develop the Agency for Healthcare Research and Quality-funded Guide to Patient and Family Engagement in Hospital Quality and Safety and the California HealthCare Foundation-funded Communication Toolkit, a collection of materials designed to increase consumer engagement around health and healthcare quality. She works frequently with healthcare organizations, conducting trainings and webinars to help them implement engagement-related changes.
Pam is an experienced qualitative researcher with expertise in survey design and data collection. She earned her M.P.H. at the University of North Carolina at Chapel Hill.