About CPCE

About the Center for Patient & Consumer Engagement

Created in 2012, the Center for Patient & Consumer Engagement (CPCE) at the American Institutes for Research brings together an interdisciplinary group of staff to advance the knowledge, science, and practice of patient and consumer engagement in health care.

What is Patient Engagement?

“Patients, families, their representatives, and health professionals working in active partnership at various levels across the health care system—direct care, organizational design and governance, and policy making—to improve health and health care.”

We believe that partnering with patients and families in meaningful ways in direct care, health care organizational design and governance, and public policy is a critical pathway toward achieving the triple aim of better care, better health, and lower costs.

CPCE’s two primary goals are to:

  • provide resources and share knowledge about patient and consumer engagement; and
  • create and partner with a virtual community of researchers, patient and families, consumers, patient advocates, clinicians and other health care professionals, health care leaders and administrators, policymakers, employers, and payers to develop and share effective approaches to patient and consumer engagement.

A Framework for Patient and Family Engagement

The foundation of our work is a conceptual framework that envisions patients and families at the center of all aspects of health care. Developed in conjunction with patient and family representatives, the framework helps drive actions toward outcomes—better health outcomes, improved population health, better health care quality, cost-effective care, and a more patient-centered health care system.

Meet the CPCE Experts

Led by Kristin L. Carman, Ph.D., and Pam Dardess, M.P.H., both pioneering leaders in the field of patient and family engagement, CPCE staff have expertise in a broad range of areas,  including patient and family engagement, medical decision-making, health and health insurance literacy, public reporting and transparency, health disparities, patient-reported outcomes, health insurance marketplaces, patient-centered medical homes, comparative-effectiveness research, preventive medicine, public deliberation, and population health.

Contact Us

Pam Dardess, Center Director

Center for Patient and Consumer Engagement
American Institutes for Research
100 Europa Drive, Suite 301
Chapel Hill, NC 27517




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